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Most health organizations use remote capabilities. Most patients mistrust them

Updated: Dec 23, 2021

Two years into the Covid-19 pandemic, reliance on telehealth is constantly increasing. But there are still many caveats

BIGSTOCK / Copyright: CHinnapong
BIGSTOCK / Copyright: CHinnapong

A whopping 91% of health organization now hold telehealth capabilities, yet 52% have experienced cases where patients refused this technology due to mistrust or privacy concern, and 30% of clinicians have had their patients’ data compromised when conducting remote sessions. This, according to a recent global healthcare survey by Kaspersky.

Two years into the Coronavirus pandemic, there’s no going back from digital acceleration in all aspects of life, and the mass transition to digital health is no exception. In fact, Kaspersky’s research shows that 44% of healthcare providers started using telehealth services after the pandemic started. And while only 13% of those surveyed have switched to full-time only consultations, 46% are likely to do so in the future.

The most popular telehealth services in 2021 are interaction software that allows real-time communication with patients (51% of respondents), remote patient monitoring wearables (41%), store-and-forward techniques (39%), mobile health wearables (32%), remote patient monitoring non-wearables (28%), non-wearable continuous data collectors (25%), and diagnostic apps (25%).

This new, evolving world, is also full of potential dangers, with 81% of clinicians surveyed expressing some sort of concern – from accuracy to data protection. 34% remote telehealth providers admitted to a wrong diagnosis due to poor visual quality. Yet, 73% of providers use a legacy OS, mostly because of high upgrade costs, compatibility issues, or sheer lack of knowledge.

Increased connectivity and endless amounts of sensitive data stored online are a hacker heaven but is seams that cybersecurity practices leave much to be desired.

Only 30% of respondents are very confident in their company’s ability to stop all cyberattacks. 42% say most clinicians don’t have clear insights into how patient data is protected. At the same time, though, 70% say their organization provides IT security awareness training.

In the US alone, more than 40 million patient records have been compromised in 2021 alone, according to Healthcare IT News. And earlier this year, a Harvard Medical School team said that “substantial information security and privacy concerns surrounding telemedicine cannot be overlooked”, in an article published in the Journal of the American Medical Informatics.

According to Arizton Advisoy and Intelligence, the healthcare cybersecurity market is expected to grow at a CAGR of over 16.7% between 2020-2026. In the global healthcare cybersecurity market in 2020, malware accounted for a share of 43%.

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